Privacy Policy

1. Introduction

Prime Fuel Restaurant LLC, a company operating in Dubai, United Arab Emirates ("we", "our", or "us"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or subscribe to our meal plan services. By using our services, you agree to the practices described in this policy.

Prime Fuel Restaurant LLC is licensed under the laws of the United Arab Emirates. Trade License No: 1608295

2. Information We Collect

• Personal Identification: Full name, email address, phone number, and delivery address.
• Payment Information: Credit/debit card details and billing information processed securely through our payment gateway. We do not store full card details on our servers.
• Dietary Preferences: Food preferences, allergies, and health goals you provide during onboarding.
• Usage Data: IP address, browser type, pages visited, and time spent on our website collected via cookies and analytics tools.
• Marketing Data: If you interact with our advertisements (Google, Meta, TikTok, etc.), we may receive aggregated data to improve ad performance.

3. How We Use Your Information

• To process and manage your meal plan subscription and deliveries.
• To process payments securely.
• To communicate with you about your orders, changes, or support queries.
• To send promotional emails and offers (you may opt out at any time).
• To run and optimise online advertising campaigns.
• To comply with UAE legal and regulatory obligations.
• To improve our website and services through analytics.

No Medical Advice: Prime Fuel Restaurant LLC does not provide medical or healthcare advice. If you have any medical condition, allergies, or specific dietary needs, you should consult a qualified healthcare professional before subscribing. You are responsible for providing accurate allergy and dietary information.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (including Facebook Pixel, Google Analytics, and TikTok Pixel) to understand how users interact with our website and to serve relevant advertisements. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.

5. Sharing of Information

We do not sell your personal data. We may share your data with trusted third parties only as necessary:

• Payment Processors: To securely handle your transactions.
• Delivery Partners: To fulfil your meal deliveries within Dubai.
• Marketing Platforms: We may share aggregated or anonymised data with advertising platforms (Google, Meta, TikTok) to measure and improve campaign performance.
• Legal Authorities: If required by UAE law or a competent authority.

6. Data Retention

We retain your personal data for as long as your account is active or as required by UAE law. You may request deletion of your account and associated data at any time by contacting us. Your data may be stored on secure servers located within or outside the United Arab Emirates, in accordance with applicable data protection laws and security standards.

7. Your Rights

Under applicable UAE data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To exercise these rights, email us at hello@primefuelmeals.ae.

8. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Contact Us

For any privacy-related questions or requests, please contact: